General Questions
What is DTF Transfer?
What is DTF Transfer?
DTF (Direct to Film) is a printing technology that uses special inks and film to print digital designs onto transfer sheets. These sheets are later applied to fabric using heat and pressure.
Note: We only provide the printed film. The heat application is done by the customer.
What is UV DTF Sticker?
What is UV DTF Sticker?
UV DTF (Direct to Film) Sticker is a unique print method that allows you to apply full-color, contour-cut designs directly onto hard, non-porous surfaces like glass, metal, plastic, ceramics, and more—no heat press required. The adhesive-backed film is peel-and-stick, durable, and waterproof. Perfect for custom decals, branding, and DIY projects.
What services does Custom Print Az offer?
What services does Custom Print Az offer?
You upload your design, and we print it on either:
• Premium DTF transfer film (for fabrics – heat applied)
• UV DTF sticker film (for hard surfaces – peel & stick)
We do not apply the transfers—we simply print and ship them to you.
Same-day pickup is available for Arizona customers!
Who is this service for?
Who is this service for?
• Boutiques
• Etsy / Shopify sellers
• Small business owners
• DIY / crafters
• Companies needing promotional apparel
• Brands creating custom decals or product labels
• Event planners and corporate gifting services
Design & File Setup
What file types do you accept?
What file types do you accept?
• PNG (300 DPI, transparent background preferred)
• SVG
• AI (Adobe Illustrator)
• PSD
What is a gang sheet? Can I include multiple designs?
What is a gang sheet? Can I include multiple designs?
Yes! A gang sheet lets you place multiple designs (and sizes) on one film to maximize efficiency and reduce waste.
Do you offer gang sheet templates?
Do you offer gang sheet templates?
No need to download a template! Our website includes a free Gang Sheet Builder tool that lets you upload, arrange, resize, and prepare your designs directly online before placing an order.
Do you charge setup or artwork fees?
Do you charge setup or artwork fees?
Never. As long as your file is print-ready, you won’t pay any setup or design fees.
Ordering Process
Is there a minimum order requirement?
Is there a minimum order requirement?
No. Order just 1 print or 100—there are no minimums.
How fast will my order be ready?
How fast will my order be ready?
Most orders are processed and ready to ship within 1–2 business days. For Arizona locals, same-day pickup is available for orders placed before noon.
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?
You may cancel or modify your order only if it hasn’t entered production. We recommend reaching out to us as quickly as possible.
Transfer Application
Do you apply the transfers for me?
Do you apply the transfers for me?
No. We only print the DTF transfer films. You are responsible for applying them using a heat press or similar device.
What kind of equipment do I need?
What kind of equipment do I need?
We recommend a commercial-grade heat press for the best results. Hobby-level presses like Cricut may work for small items, but even pressure and accurate temperature are key.
What are the recommended heat press settings?
What are the recommended heat press settings?
• Temperature: 300°F (150°C)
• Time: 10–15 seconds
• Pressure: Medium
• Peel: Cold peel + repress for 5 seconds
Are your transfers washable and long-lasting?
Are your transfers washable and long-lasting?
Yes! Our transfers last 50+ washes when applied correctly. Wash inside out in cold water for best results.
Shipping & PickUp
Do you offer local pickup?
Do you offer local pickup?
Yes! Same-day local pickup is available in Arizona for eligible orders.
Do you ship nationwide?
Do you ship nationwide?
Absolutely. We ship via USPS, UPS, and FedEx across the U.S.
How can I track my shipment?
How can I track my shipment?
You’ll receive a tracking number by email once your order ships.
Payment & Returns
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
What is your return/refund policy?
What is your return/refund policy?
Since all orders are custom printed, we only offer refunds or reprints for production errors or damaged items. Contact us within 7 days of delivery.
What if I have a problem with my order?
What if I have a problem with my order?
Contact our support team right away. Please include your order number and a clear photo of the issue so we can assist you quickly.

